Key Takeaways Customer service is the biggest AI field: 42 percent of German companies already use artificial intelligence there, which makes it the most common entry point of all. Adoption is not the same as satisfaction: Many customers still feel misunderstood,...
Key Takeaways Only 28 percent see a return: More than half of all corporate AI projects are already live, yet the clear majority never produce a measurable business result. Budgets keep growing anyway: 86 percent of executives are increasing their AI investments, but...
