Key Takeaways AI is only as good as your briefing: Treat it like a brilliant new colleague with amnesia. Say paint the windows and you will not get the frames. It is obvious is the most expensive sentence: Unspoken assumptions are the main source of misunderstanding...
Key Takeaways Customer service is the biggest AI field: 42 percent of German companies use AI there – more than in any other area. Klarna as a cautionary tale: Service staff were replaced and later rehired. Pure cost cutting backfires. Three reasons bots annoy...
Key Takeaways Data protection is the biggest AI hurdle: 77 percent name it, ahead of skills shortage (70 percent) and cost (58 percent). Two guardrails, not a roadblock: Data protection and data security belong along the sides of the road – not across it. No...
Key Takeaways 95 percent deliver nothing: An MIT study analysed around 300 AI implementations. Between 30 and 40 billion dollars produced no measurable result. Technology is not the bottleneck: AI projects almost always fail on the process and on measurement, almost...
Key Takeaways Agents act instead of just answering: That is exactly what makes them useful – and the fastest growing attack surface in your company. Five rules from the German BSI: Least privilege, human in the loop, logging, sandboxing and an emergency plan...
